Frequently Asked Questions
Everything you need to know about your crafting and home decor orders.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days depending on your location within the United States or Canada.
What is your return policy for yarn and kits?
We offer a 30-day return policy for unused, unopened merchandise in its original packaging. Please note that patterns and digital downloads are non-refundable.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for a secure and easy checkout experience.
Are the colors of the yarn accurate on the website?
We strive to display our product colors as accurately as possible; however, please note that actual colors may vary slightly due to different monitor settings and dye lot variations.